Shipping policy

Shipping Policy

Last updated: August 25, 2026

This Shipping Policy applies to orders placed through noplns.com.

Order Processing

NOPLNS products are made to order. Please allow approximately 2–5 business days for your order to be produced and processed before shipping.

Processing times may be longer during holidays, product launches, promotions, or periods of unusually high demand. Business days do not include weekends or holidays.

Shipping Rates and Delivery

Available shipping methods, estimated delivery times, and shipping costs are displayed at checkout based on your destination and the items in your order.

Delivery estimates begin after production is complete and are not guaranteed. Carrier delays, weather, customs processing, and other circumstances outside our control may affect delivery.

If we become aware of a significant delay affecting your order, we will contact you using the email address provided at checkout.

Tracking Information

Once your order ships, you will receive a confirmation email containing tracking information. Tracking may take up to 48 hours to update after the carrier receives your package.

Please make sure the email address entered at checkout is correct and check your spam or promotions folder if you do not receive an update.

Split Shipments

Some products may be produced or fulfilled at different facilities. As a result, items from the same order may arrive separately and have different tracking numbers. You will not be charged additional shipping fees because we split an order into multiple shipments.

Address Changes and Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you need to correct your address, contact support@noplns.com immediately. We cannot guarantee that an address can be changed once an order has entered production or been shipped.

NOPLNS is not responsible for orders delivered to an address entered incorrectly by the customer. If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before it can be resent.

If the address error was caused by NOPLNS or our fulfillment partner, we will correct the issue at no additional cost to you.

Lost or Delayed Packages

If your tracking has not updated for more than 10 business days, or your order has not arrived within 7 days after the latest estimated delivery date, contact us at support@noplns.com.

We will review the tracking information and work with the carrier or fulfillment provider to investigate. If the shipment is confirmed lost in transit, we will arrange a replacement or another appropriate resolution.

Shipping-related claims should be submitted within 30 days of the estimated delivery date.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

Confirm that the shipping address on your order is correct.
Check around the delivery location, mailbox, mailroom, front desk, and with other members of your household.
Ask nearby neighbors whether the package was delivered to them.
Contact the shipping carrier for delivery details.

Please contact support@noplns.com within 7 days of the delivery scan if the package is still missing. We will assist with an investigation, but NOPLNS cannot guarantee a replacement or refund for packages confirmed as correctly delivered and later lost, misplaced, or stolen.

International Orders

International shipping is available only to destinations offered at checkout.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless specifically collected at checkout, these charges are the customer’s responsibility and are not controlled by NOPLNS.

Customs processing may delay delivery. Refusing to pay applicable charges may cause the package to be returned, and original shipping charges will not be refundable.

Order Changes and Cancellations

Because our products are made to order, we begin processing purchases quickly. Contact support@noplns.com immediately if you need to change or cancel an order.

Changes and cancellations are not guaranteed once production has started. An order cannot be canceled after it has shipped.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email support@noplns.com within 7 days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label so we can review the issue and make it right.

For additional information regarding returns and refunds, please review our Refund Policy.